Remote Tele-heath Urgent Care Physician & Nurse Visits
What is a Telehealth Visit (Virtual Doctor's Consult)
You can now meet our providers without ever having to step into the clinic! Use your computer or smartphone to video conference with your health care provider at a place and time of your choosing. No more driving to the clinic and spending time in waiting rooms. The entire appointment process can be completed online and is available 7 days a week!
Most importantly your virtual consults with our board-certified physicians are covered by your health insurance plan! So feel free to call us at 978-922-2171 if you have more questions or book your consults now.
How do we provide the same quality of health care remotely?
When you book a tele-health appointment, you can rest assured that your health will remain our highest priority. A tele-health appointment is neither a casual conversation with a doctor nor a method to get emergency care (Remember: If you have a medical emergency always dial 9-1-1). However these virtual consults can be a time saver for many minor concerns. Our remote consults follow strict mandated guidelines and protocols to ensure that patients who do not physically need to be present in our clinic for testing and detailed examination do not have to come in.
Cost and Appointment Details
Cost to you under most insurance plans is zero as most insurers have realized the need for tele-medicine in the post COVID-19 world. The cost of a virtual visit for self-pay patients is $99 prior to the video conference. If insurance information is provided, a claim will be filed on your behalf, including Medicaid and Medicare patients. Appointments may be booked via phone at 978-922-2171 or online. You will be asked to complete your registration paperwork if this is your first time using tele-health facilities. When registering, you will choose a time and enter your phone number so that you can be texted a Solv verification code, to finalize your booking.
Once the visit is confirmed, please verify that all medical/insurance paperwork, credit card information and your phone number is correct so that we may reach you in case we need more details. Prior to your appointment you will receive a call from our AFC medical staff with a few medical history questions to prepare our providers for your call. Once your provider is ready for your appointment, you will receive a text message and email with a link where you will join the video chat.
What kind of visits can I book a remote visit for?
Note that Tele-health visits are not possible for every medical concern. Here is a brief list of the kinds of conditions we can provide consults for remotely:
- Allergy Symptoms
- Bug Bites
- Poison Ivy
- Mild Sunburn
- Cold Sores
- Canker Sores
- Newly onset cough
- Sore Throat
- Ear infection, earache, or swimmers ear
- Eye infection, pinkeye, styes
- Female urinary tract infections
- Head Lice
- Infected toenail or fingernail
- Minor Burns
- Minor Rashes (e.g. Impetigo, Shingles, Ringworm)
- Sinus Infection or Sinusitis
If you are unsure whether you should book a tele-health visit or not please feel free to call us at 972-922-2171.
Please be aware that we may request that you come into our clinic for follow-up as the result of a virtual visit. For example, we may ask that you come in for testing (urine, strep, flu) or other treatment (x-rays, albuterol). If a physical follow-up is needed, the cost of your virtual visit will be applied to the cost of the physical visit if the visit is by the end of the next day.
Services we CANNOT provide through Tele-health Consults
- No narcotic or controlled substance renewal or prescription.
- No prescriptions over one month
- No Pelvic/genital/rectal/breast exams
- No Suturing or Wound related care
- No psychiatric conditions
- No emergency symptoms (Dial 911) including: chest pain, shortness of breath, allergic reaction, choking, altered of consciousness, head or neck injury
- No Pregnancy, birth control renewal or birth control advice
- No Workers Compensation or Occupational Health visits
- No Referrals to specialists
- No Physicals or Sport Physicals
- No Children under 6 months of age